Skip to main content
This warning indicates that the cluster’s routine health check has reported an unhealthy condition for five minutes. It is a cluster-level signal, rather than an error for a particular source or sink, and does not necessarily mean that all workloads are unavailable. Cloud support handles investigation of the failed check and any required service repair. Your first step is to check whether your workloads are affected.

​
Assess the impact

  1. Open the affected cluster in the Cloud dashboard and select Metrics. Choose a time range starting before the alert.
  2. Compare these charts with the cluster’s normal baseline:
  3. Check application-side connection and query errors and whether downstream results are fresh. Note whether the impact is widespread or limited to particular workloads.
If metrics and application behavior remain normal, no customer-side mitigation is needed. Continue monitoring. Contact support if the alert persists or recurs, or if you cannot determine the impact.

​
Protect connected systems

If workloads are degraded:
  • Preserve upstream data retention and buffer incoming work where supported.
  • Allow for delayed downstream results, defer non-critical dependent work, or use an application fallback if one is available.
  • Use your application’s retry policy for transient connection or query failures.
Do not delete or recreate resources in response to this health check alone. Coordinate cluster restarts, Pause/Resume, and resource changes with Cloud support.

​
Investigation and support

For production impact or a persistent failed check, contact the RisingWave Cloud support team. Include the cluster and region, alert time, application errors, affected workloads, metric screenshots, recent changes, and protective actions already taken. Support can inspect the health-check results and service logs.

​
Confirm recovery

Confirm that queries and streaming workloads return to their normal behavior, upstream backlogs catch up, and downstream results are fresh. A cleared alert can also result from missing monitoring data. If business impact continues or the alert recurs, share the new time window with support.